Support

If you have an issue with HAWKEYE you may contact a support engineer by calling (310) 542-5715 or by sending an e-mail to support@rayzon.com. Our support center is open from 7:00 a.m. to 6:00 p.m. Pacific time, Monday through Friday. Emergency after-hours support is also available.

Before contacting support, please take the following steps:

1. Close all open applications - Close all open applications on your workstation, including HAWKEYE, your e-mail client, Internet browser, etc.
2. Launch HAWKEYE - Run HAWKEYE again and re-connect to your RMS database.
3. Retry the step that caused the error - From within HAWKEYE, follow the steps that produced the error you originally encountered.
4. Document the error - Write down the text of any error messages and the steps you took that produced the error. If possible, take a screen shot of the error by pressing the <Print Screen> key and pasting the contents of the Windows clipboard into an e-mail or a Word document.
5. Contact your local database administrator - Contact the administrator of your RMS database, or your local IT group for assistance. There may be an issue with your RMS database, the network, or your workstation that this group can assist you with.

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